Careers
Do you want to make a difference in people’s lives and serve those experiencing homelessness in Douglas County? The Lawrence Community Shelter currently seeks qualified applicants to fill the following positions.
The Security Monitor plays a vital role in maintaining a safe and secure environment within The Village community, which provides shelter services to individuals experiencing homelessness. This position requires a combination of security expertise, conflict resolution skills, and compassion to effectively address the diverse needs of our guests while ensuring their safety and well-being. The Security Monitor reports directly to The Village Manager and collaborates closely with other staff members to uphold the organization’s mission and values.
Classification: Full-time, Hourly, Non-exempt.
Hourly Rate:$17.25-$19.25 plus $1.00 night shift differential, commensurate on experience
Benefits include: Referral program, Paid time off, Holiday pay, Health, dental, and vision insurance, Basic life/AD&D insurance, Employee Assistance Program
Schedule:
- 10 hour shifts, overnight
- Rotating work days, including every other weekend off
- Participation in on-call duties outside of standard working hours to address urgent issues, emergencies, and to provide necessary support is required
- Attendance of mandatory staff meetings and training
PRINCIPLE ACTIVITIES:
Security and Surveillance:
- Monitor and patrol The Village premises to deter and detect unauthorized activity
- Utilize security cameras and other surveillance equipment to maintain oversight of the site
- Respond promptly to security disturbances, taking appropriate action to resolve conflicts and mitigate potential risks
- Maintain accurate records of security incidents and report any suspicious activity to the appropriate authorities
- Conduct routine inspections of facilities and equipment to ensure they meet safety standards
- Assist with the implementation and enforcement of security policies and procedures
Conflict Resolution and De-escalation:
- Interact with guests in a respectful and non-confrontational manner, employing de-escalation techniques as needed to defuse tense situations
- Mediate disputes among guests and facilitate peaceful resolutions, prioritizing the use of verbal communication and negotiation over physical intervention
- Collaborate with other staff members to develop and implement strategies for managing challenging behaviors and promoting a positive community atmosphere
- Provide support to guests in crisis, connecting them with resources and services as necessary to address their needs
Team Collaboration:
- Communicate effectively with The Village Manager and other staff members to share information and coordinate efforts to maintain security and address guest concerns
- Participate in regular meetings and training sessions to enhance skills and knowledge related to security, conflict resolution, and guest services
- Collaborate with external partners and service providers to ensure a coordinated response to security issues and access to support services for guests
The Village Direct Support Advocate (DSA) is instrumental in providing essential support and assistance to individuals experiencing homelessness within The Village community. Reporting to The Village Manager, the DSA is responsible for offering compassionate aid, addressing basic needs, and fostering a welcoming environment for guests. By maintaining safety, promoting inclusivity, and collaborating with fellow staff and external partners, the DSA contributes significantly to the success and well-being of The Village community.
Classification: Full-time and Part-time, Hourly, Non-exempt
Hourly Rate: $16.25 plus $1.00 night shift differential
Benefits include: Referral program, Paid time off, Holiday pay, Health, dental, and vision insurance, Basic life/AD&D insurance, Employee Assistance Program
Multiple Schedules Available:
- 8 hour day and evening shifts, PT and FT
- 10 overnight shifts, rotating work days with every other weekend off
- Participation in on-call duties outside of standard working hours to provide necessary support may be required
- Attendance of mandatory staff meetings and training
Principal Activities:
Guest Support and Assistance:
- Provide direct support and assistance to guests, addressing their basic needs and promoting their well-being
- Engage with guests in a compassionate and respectful manner, fostering a supportive environment within The Village community
- Conduct regular check-ins with guests to assess their needs and offer assistance with accessing resources and services
- Collaborate with other staff members to address guest concerns, resolve conflicts, and de-escalate tense situations effectively
Safety and Security:
- Maintain vigilance to ensure the safety and security of guests, staff, and facilities within The Village community
- Conduct routine patrols and inspections of the premises to identify and address any safety hazards or security concerns
- Respond promptly to security disturbances and emergencies, following established protocols and procedures
- Work closely with the Security Monitor and other team members to implement safety measures and maintain a secure environment
Documentation and Recordkeeping:
- Keep accurate and detailed records of guest interactions, incidents, and activities, ensuring compliance with organizational policies and protocols
- Document any violations of rules or policies observed and actions taken to address them, maintaining confidentiality and professionalism at all times
- Assist with data entry and recordkeeping tasks as needed to support the efficient operation of shelter services
Team Collaboration:
- Communicate effectively with The Village Manager and other staff members to coordinate efforts and share information relevant to guest support and safety
- Participate actively in staff meetings, trainings, and professional development activities to enhance skills and knowledge related to guest services and support
- Collaborate with external partners and service providers to facilitate access to resources and services for guests, promoting a holistic approach to guest support and well-being